For medical information teams
Give your team a stronger starting point for every enquiry.
Bring the question, retrieved evidence and draft response into one place, so medical information professionals can assess the working and decide what comes next.
From inbox to review
What happens to an enquiry
The question can begin in plain language. The work that follows is structured, visible and ready for a medical-information professional to assess.
Identify the product
The product is identified before the search begins. If a name could mean more than one authorisation or formulation, the user is asked to choose. That choice is recorded with the enquiry.
Classify and search
Start with the enquiry and explore the product information and published evidence returned for it.
Build the first pass
The answer brings the useful findings into one account. Every citation points to a record retrieved for that enquiry, so the reviewer can open the source and check the working.
Review the working
Follow the references attached to the draft and assess how the evidence supports the response. Your team remains responsible for the answer it releases.
Evidence on the page
Let the reviewer see the working
A sentence about an interaction may turn on section 4.5 of the SmPC. A broader safety question may need published studies, adverse-event reports and the trial record read together. The reviewer can move from the draft answer to the material behind it.
Sources attached to the question
Open the references attached to the draft to inspect the publication and product records retrieved for that enquiry.
Judgement stays with the team
Where the evidence supports more than one reading, the answer sets out each one. The reviewer decides what the evidence supports for the enquiry in front of them and what needs escalation or further context.
Each citation in the answer is a record retrieved for that question.
The working day
Shape the workflow around your service
Start with a defined enquiry, confirm the product and review the source records attached to the generated draft.
The reviewer can inspect the product choice, follow the citations and see where the evidence allows different interpretations. If the question needs second-line input, it can be escalated with the work already gathered.
Discuss how your team handles review, escalation and record keeping, and which parts the current workspace supports.
The reviewer should be able to ask, “Why does the answer say that?” and reach the source from the answer itself. The standard for every first pass
Getting started
Start with the team that handles the next enquiry
A team account needs the shape of your service around it: who handles first line, who reviews, when an enquiry moves to second line and who owns the released answer.
Name the route
Set out the path from receipt to review, including the point at which first line escalates.
Bring the reviewers
Include the people who need to inspect the sources, make the judgement and approve the answer.
Use a real question
Begin with the sort of enquiry your desk receives: a named product, a specific concern and a reviewer who wants to see the working.
For your next enquiry
Put the first pass in front of your team.
Bring an example enquiry and discuss the access and review arrangements your service needs.